Privacy Policy

Shuvowinn Privacy Policy — Your information is safe with us

Protecting your privacy on Shuvowinn is our top priority. When you use our platform, certain information is collected — this privacy policy clearly explains what that information is, how it is used, who it is shared with, and how it is kept secure.

Last Updated
January 2026
Encryption
256-bit SSL
Language
English (en-BD)

1. What Information We Collect

Information We Collect

When you create an account and use our services on Shuvowinn, we collect various types of information. This is done transparently, with your knowledge, and solely for the purpose of improving our service. Shuvowinn never collects data beyond what is necessary.

We collect three main types of information — information you provide directly, information collected automatically based on how you use the platform, and verified information received from legitimate third parties. The purpose of collecting each type is explained in detail below.

Data Type Example Reason for Collection
Personal Identity Name, date of birth, national ID number KYC Verification & Account Security
Contact Information Email, mobile number, address Account Contact & Support
Financial Information Payment methods, transaction history Deposit & Withdrawal Processing
Device Information IP address, browser, operating system Security & Fraud Prevention
Gaming Activity Game history, bet amounts, wins and losses Responsible Gaming & Service Improvement

Important: Shuvowinn never stores your full payment card number or bank password. Transaction details are kept in encrypted form only.

2. How We Use Your Information

How We Use Your Information

Shuvowinn uses your information only for specific, legitimate purposes. We never sell your data to advertising agencies or use it for unnecessary purposes. Protecting your privacy is both our legal obligation and our ethical commitment.

The main reasons Shuvowinn uses the information you provide are: managing and securing your account, processing transactions, detecting and preventing fraudulent activity, and delivering a personalized gaming experience.

  • To create, verify, and manage your account.
  • To process deposits, withdrawals, and other financial transactions.
  • To manage the KYC process and meet legal compliance requirements.
  • To prevent fraud, money laundering, and unauthorized access.
  • To manage Responsible Gaming tools and monitor your gaming habits.
  • To provide customer service and support.
  • To support technical improvements to the platform and resolve bugs.
  • To inform you of relevant offers and promotions (with your consent).

Shuvowinn will always obtain your explicit consent before using your information for marketing purposes. You can opt out of marketing communications at any time.

3. Who We Share Your Information With

Information Sharing

Shuvowinn never sells your personal information. However, limited data may be shared with trusted third parties in specific circumstances. In every case, the amount of data shared is kept to a minimum, and those third parties are bound by strict contractual obligations.

  • Payment Processors: Only the financial information necessary to complete a transaction.
  • KYC Verification Provider: Specific documents required for identity and age verification.
  • Game Software Provider: Minimum data necessary for game operation.
  • Legal Authority: When required by a valid legal order or investigation.
  • Cybersecurity Firms: To detect and prevent fraudulent activity.

Our Commitment: Shuvowinn never sells or rents your information to advertising agencies, data brokers, or any other commercial entity. This is an unwavering policy.

4. Cookie Policy

Cookie Policy

The Shuvowinn website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience on the platform.

Shuvowinn uses four main types of cookies — essential cookies required for the platform to function, functionality cookies that remember your preferences, analytics cookies that collect usage statistics, and security cookies that detect fraudulent activity.

  • Essential Cookies: Maintaining login sessions and storing security tokens. These cannot be disabled.
  • Functionality Cookies: Remembering language preferences and theme settings. These are optional.
  • Analytics Cookies: Understanding which pages are visited most. Used with your consent.
  • Security Cookies: Detecting unusual login attempts.

You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may prevent some Shuvowinn features from working properly.

5. Data Security Measures

Data Security Measures

Shuvowinn employs industry-leading technology to protect your data. Our security systems follow internationally recognized standards and are regularly tested by independent third-party security experts.

  • All data transmissions are secured with 256-bit SSL/TLS encryption.
  • Sensitive data stored in the database is protected with AES-256 encryption.
  • Two-factor authentication (2FA) is available for your account.
  • Regular security audits and penetration testing are conducted.
  • Firewalls and intrusion detection systems are active on all servers.
  • Staff access to data is restricted to the minimum level necessary.
  • Data backups are stored on secure, encrypted servers.

In the event of a security incident (such as a data breach or unauthorized access), Shuvowinn will notify affected users within 72 hours and take the necessary protective measures.

6. Your Privacy Rights

Your Privacy Rights

Shuvowinn believes every user should have full control over their own data. In line with international data protection standards, we provide you with the rights listed below. To exercise any of these rights, please contact our support team.

Right to Access

You can request to see all information Shuvowinn holds about you at any time.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request that your data be deleted under certain circumstances.

Right to Restrict Processing

You may request that data processing be temporarily suspended under certain circumstances.

Right to Data Portability

You can request an export of your data in a portable format.

Right to Withdraw Consent

You can opt out of marketing communications and optional data processing at any time.

7. Children's Privacy

Children's Privacy

Shuvowinn strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from children or minors. If a minor has accidentally created an account, please bring it to our attention — we will immediately close the account and delete all associated data.

A note to parents — please monitor your child's device usage and educate them about online gaming platforms. Shuvowinn is always committed to maintaining a responsible and safe gaming environment.

8. Policy Changes & Updates

Policy Changes & Updates

Shuvowinn may update this privacy policy from time to time. When changes are made, we will update the "Last Updated" date at the top of the page and, for significant changes, notify you via your registered email or in-app notification.

Continued use of Shuvowinn after a policy update will be considered acceptance of the revised terms. We recommend reviewing this page periodically, especially after new features or services are introduced.

Please Note: Shuvowinn will notify you at least 30 days before any major changes take effect. Changes related to urgent security matters may take effect immediately.

9. Contact Us

Contact Us

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact Shuvowinn's data protection team. We typically respond within 72 hours.

Any privacy-related request you make is treated as a priority. Shuvowinn's dedicated privacy team is available seven days a week to assist you.

Response within 72 hours
Why Shuvowinn Is Trustworthy

Protecting Your Privacy Our Commitment

Every piece of your data at Shuvowinn is protected with the highest level of security. Find out here how we safeguard your privacy.

256-Bit SSL Encryption

Every transaction and piece of data at Shuvowinn is protected with the highest level of encryption — the same technology used by banks.

Data Is Never Sold

Shuvowinn never sells your personal information to third parties. Your data is used solely to improve your experience on our platform.

You're in Full Control

You have full rights to view, correct, or delete your data. Shuvowinn will honor any such request at any time.

Clear & Transparent Policy

The Shuvowinn privacy policy is written in plain, straightforward language so every user can easily understand it — no complex legal jargon.

International-Grade Security

Shuvowinn complies with international data protection regulations and is regularly audited by independent security experts.

24/7 Privacy Support

For any privacy-related questions, Shuvowinn's support team is available around the clock to help.

General FAQs

Privacy Policy Frequently Asked Questions

Absolutely not. Shuvowinn never sells your personal data to advertising agencies or data brokers. Your information is used solely for service operations, KYC verification, and legal compliance.

When you request account deletion, Shuvowinn removes most of your data. However, certain financial transaction records may be retained for a specified period to meet legal obligations. Contact our support team for more details.

Shuvowinn collects general location data derived from your IP address, primarily for security and fraud prevention purposes. Real-time GPS tracking is not performed. If you do not grant location access in the mobile app, no location data is collected.

Data for active accounts is retained for as long as the account remains active. Financial transaction records are kept for a maximum of 5 years as required by law. Other data is generally deleted within 90 days of account closure.

In the event of a security incident, Shuvowinn will immediately launch an investigation and notify affected users by email within 72 hours. A mandatory password reset will be enforced if necessary, and protective measures will be put in place.
Play Safe

Privacy Guaranteed — Join Shuvowinn Today

Your data is completely safe at Shuvowinn. Get started today with international-grade security, a transparent privacy policy, and over 500 games — fully available in Bengali.

Data Is Never Sold
No third parties
256-Bit Encryption
Bank-Grade Security
Your Control
Delete Your Data Anytime
বাংলা